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Description
Course Audience
- Prospective content moderators with no previous experience who are interested in securing a moderation job.
- Existing online content moderators who would like to validate their current skill set and enhance their knowledge base.
- Moderation agencies, social media agencies and corporate clients that require an industry standard qualification for their moderators.
Our bespoke online training platform has been developed with students’ needs in mind to optimise learning and aid engagement. The training focuses on the fundamentals of user-generated content moderation methods, to ensure that our qualified online moderators are fully acquainted with the risks associated with UGC and understand the appropriate action required.
Once you have successfully passed the training your name will be placed on our central Register of Trained Moderators (RTM) for 12 months. We will send you news and information on industry opportunities. The RTM, the first of its kind ensures employers can be confident that successfully trained moderators have met the required benchmark and are kept up-to-date with industry activities.
Endorsed and certified
Our training has been developed with guidance and endorsement from The Social Element, one of the world’s most respected global social media management agencies. Founded in 2002 and staffed by over 300 trained professionals, The Social Element provides multilingual community management and moderation in over 50 languages, as well as social media consultancy and social media crisis communication training. The Social Element work with some of the world’s best-known brands and leading digital agencies, and is proud to be a member of the Internet Watch Foundation and the UK Council for Child Internet Safety.
It is with this expert experience and hands-on moderation knowledge that we are able to offer robust and carefully created training. The Social Element has embraced this training as it sees its position within the moderation industry as a driving force for best practice and industry recognised standards. The Social Element has contributed the expertise of its staff to ensure that the training is current and reflective of the issues facing moderators of online user-generated content today.
What modules are included in this UGC Moderation Training?
The training comprises five individual modules each focusing on a specific aspect of online moderation.
- Moderation: Comprehensive overview.
- Pre and Post Moderation: Two widely used moderation methods.
- Child Protection Online: Why moderation is the first line of defence in child protection.
- Escalation: Escalation levels, processes and examples.
- Moderator characteristics and moderation trends within social media.
At the end of each of the five modules there is an assessment ensuring that when passed, each student has attained the level required to move on. Students who do not pass the assessment, will be asked to go back over the module and try again. On the successful completion of all five module, students will receive a fully endorsed certificate in Content Moderation skills and their name entered on the Register of Trained Moderators.
Learning objectives
By the end of the training, you will will be able to:
- Recall why content moderation is needed, who it protects and the risks associated with User-Generated Content.
- Identify approaches to content moderation within the context of illegal content and brand protection.
- Recognise what the main methods of content moderation are, the pros and cons and how they are used within certain online groups.
- Explain what actions a content moderator might take in certain scenarios and why content moderator guidelines are so important.
- Identify inappropriate and dangerous behaviour online such as Grooming, Cyberbullying and cybercrime.
- Recognise important Child Protection online laws and be aware of the implications for children using online websites.
- Know who and where to turn to in serious or emergency online situations.
- Identify and recognise the different levels of online escalations within the context of UGC.
- Assess the risks of UGC and apply the relevant actions necessary by using the given content moderator guidelines.
- List the characteristics and skills of a successful content moderator.
- Discuss the importance of content moderation guidelines and make content moderator decisions within a given scenario; weighing up risks and taking the appropriate content moderator actions needed to complete the final assessment and gain the Moderation Gateway Content Moderation Certificate.
Entry requirements
There are no entry requirements.
Course assessment and certification
Our Moderation Gateway content moderation certificate has 5 assessed modules. The first four modules are multiple choice. The final module is designed to give the flavour to a content moderator of having to make content moderation decisions within a given website forum scenario.
The pass marks have been set to reflect a high level of understanding for each module. The benchmark of success for each component of the training also gives confidence to you and an employer that a sufficient level of knowledge has been retained and understood.
You will receive feedback on your overall assessment attempts direct to your inbox. You can continue to make assessment attempts (until you pass) and cannot proceed to the next module until the benchmark of understanding has been met.
It is very important to note that by achieving our pass mark for each assessment you will have met the required standard of learning to achieve our certificate of content moderation skills at the end of Module 5.
All assessments are included in the course price and the training is completely online. It is a self-paced training programme with 24 hours access 365 days of the year.
