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Customer Service Skills Pathway Training

Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again

See below for more information.

Sold By: LearningPlanet

Description

This video-based customer service skills online course is divided into 12 parts.  Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether phone based or face to face these skills can be easily applied to any customer facing role.

Topics Covered in this Online Course

  • Attitude
  • Customer service
  • Communication
  • Listening
  • Questioning
  • Showing empathy
  • Being assertive
  • Positive first impressions
  • Difficult customers
  • Keeping customers informed
  • Fix the customer first
  • Advanced customer service.

Extra Information

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

 

Entry requirements

There are no entry requirements

Course assessment and certification

On completion of the course a downloadable certificate is immediately available

Additional information

Access Duration: 12 months

Audio: Yes

Available for immediate enrolment: Yes

Completion Criteria: Visit All Pages

Course Duration in Minutes: 120

Course Publisher: Learning Planet

Language: English

Level: Professional Development

Suitable Devices: PC, Tablet & Phone

Video: Yes

You will be able to access the course for 12 months.

Related products

£24.00

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