In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.
The topics cover the key principles of Customer Service, in a digestible and easy to follow format.
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Age Verification is a mandatory policy that applies in relation to the sale or supply of alcohol. This online course covers important topics such as what your age verification policy should include, the procedures of putting the policy into practice, acceptable forms of identification and how to deal with common conflict scenarios.
This course is CPD Certified, accredited by the BIIAB awarding body and The Institute of Hospitality.
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Do you love working with animals and want to direct your career towards spending your day pampering and grooming them? Are you looking to secure a position in dog grooming or maybe start your own mobile business in your local area? Then the dog grooming online diploma may be the right option for you.
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The Ironing Diploma is the perfect online course choice for anyone who wants to improve their career prospects or open their own ironing service business. This online course teaches you everything you need to know about ironing and running your own successful business.
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This short online course will give you knowledge of the professional procedures for taking food service orders and is well aligned with the Positive Selling Skills course.
This online course is CPD Certified and endorsed by the Institute of Hospitality.
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Whether it is an office, shop or industrial situation, the workplace can be a tough environment. We’re all busy all the time, and almost everyone feels under pressure at some time or other.
That pressure can affect your welfare – which matters more than anything – but it also affects the people around you and even the business where you work. This course will give practical tips to improve your situation.
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Evaluating options requires an analytic approach. This course will help you to develop useful and consistent criteria for your evaluation process.
You will see how to systematically examine arguments for and against particular options and how to help your team reach a consensus.
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Many of us use display screen equipment in our work and as part of our daily lives. Used correctly there is minimum risk, but used incorrectly it may cause strains, aches, pains or even injury.
This course consists of one module, which provides advice on how to set up display screen equipment (DSE) in order to help avoid injury, and how to work with DSE in a more comfortable and productive way.
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Anyone who works at height, or employs people who do, has a responsibility to understand the risks and safety measures around this type of work.
This course covers the basics of work at height safety and everything you need to know to about the precautions you can take when working from a height.
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This online course is designed to help managers understand the performance improvement procedure and manage performance issues effectively and confidently.
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What do we mean by Freedom of Information (FOI)?
If you work in the public sector you may be asked to share certain information from time to time. You will need to be confident that when asked to share or provide information you know what to do – and what types of information you should not share.
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