This short online course will give you knowledge of the professional procedures for taking food service orders and is well aligned with the Positive Selling Skills course.
This online course is CPD Certified and endorsed by the Institute of Hospitality.
See below for further information.
Do you know what impact you have when delivering feedback? Learn how to frame feedback constructively and use it to develop individuals and improve performance, motivation and engagement with this Giving and Receiving Feedback course.
This online performance management training course in giving and receiving feedback forms part of our Leadership & Management series and helps delegates understand what impact they have when delivering feedback as well as learning how to frame feedback constructively. This course further facilitates the use of feedback to develop people and improve performance constructively.
See below for further information.
Cognitive Behavioural Therapy (CBT) has emerged as one of the most effective treatments for a wide range of psychological problems. By helping a client understand how their thoughts, feelings and behaviours interact to maintain faulty patterns of thinking, CBT assists them in developing a more constructive approach to problem solving and life in general.
This online course provides a comprehensive overview of the theory underlying CBT, the counselling skills that underpin good therapeutic practice and an overview on how to implement specific CBT techniques in the treatment of depression, anxiety and other common mental health problems.
See below for further information.
In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.
The topics cover the key principles of Customer Service, in a digestible and easy to follow format.
See below for further information.
We all have a shared responsibility for the wellbeing and safety of young people. This online course will help you understand why some children and young people (CYP) exhibit risky behaviours and what can be done to keep them safe.
See below for further information.
This JavaScript Essentials online course is designed to teach students the fundamentals of JavaScript programming. This course is critical for someone trying to get into web development and wanting to learn more about JavaScript fundamentals.
See below for further information.
Are you interested in working with people who have special needs, especially when it comes to dealing with their education? Would you like to experience the amazing feeling of knowing that you have helped an individual with specific needs to overcome adversity and to be able to teach them brand new skills? If so, then our Special Education Needs online course will be perfect for any individual seeking a brand new career change allowing you to work within this field to a satisfactory standard.
See below for more information.
This online course leads to the level 3 Award in Food Safety qualification accredited by OCN. It has been developed and written by a food safety specialist, taking into account the requirements of Improve – the Sector Skills Council for the food and drink manufacturing industry, to ensure that qualifications meet the needs of employers.
This online Food Safety course is ideal for Supervisors, Line Managers, Potential Managers and owners of small businesses who need an in-depth knowledge of food hygiene and safety. This course expands on basic knowledge and gives a good understanding of food hygiene and safety issues and the prevention of food safety problems.
See below for further information.
Whether it is an office, shop or industrial situation, the workplace can be a tough environment. We’re all busy all the time, and almost everyone feels under pressure at some time or other.
That pressure can affect your welfare – which matters more than anything – but it also affects the people around you and even the business where you work. This course will give practical tips to improve your situation.
See below for further information.
Your reputation can be considered as being ‘what people say about you when you’re not listening‘. It can be said online or offline and it can be beneficial or detrimental. Understanding how to properly manage your company’s reputation can be one of the most important skills to learn. It can be the difference between triumph and catastrophe. Grow and maintain your business reputation with this online course.
Your reputation is as fragile as a soap bubble. It can take years to build and can be destroyed in an instant.
See below for further information.
Great teams are built on developing team trust and rapport. Explore the leader’s role in facilitating teamwork: from establishing ground rules and clear goals, to promoting trust and managing the team.
Stepping into a leadership role for the first time can be daunting. Our courses equip new leaders and managers with the knowledge and understanding to form and build high performing teams. Learn how to handle emotional or negative responses to your evaluation positively.
See below for further information.
This online course on unconsious bias gives a clear insight into the development and impact of unconscious bias, and provides an understanding of the benefits of awareness.
See below for further information.
Keep up to date with what’s happening in the world of education, training and skills. Receive details of offers and newly launched courses, and tips on effective online and blended learning practise by signing up to our monthly newsletter. We guarantee not to sell or pass on your details and you can unsubscribe at any time.
UK: 0844 854 9218 | International: +44 (0)1488 580017
