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Customer Care (CL)

This online Customer Care course will teach you how to identify possible problems before they get out of hand and how to deal with a breakdown in communication effectively and calmly whilst prioritising the customer.

Having consistently excellent customer care and service positively effects a business, increasing the chances of a customer coming back again and using your services; it plays a big role in the company’s status and overall success.

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Menu Knowledge

What is a medallion?… where is the shank on a lamb?… which is a rump steak?…. what is a blue steak?… what does ‘sustainable sources’ mean?…  is that a langoustine or a prawn?… what is hosmaki?…  passion fruit or kiwi?…. what is the difference between a pannacotta and a creme brulee?… what is the difference  in cheeses?…

So many questions, so much jargon! Through a series of activities this online course on menu knowledge will really make you concentrate and develop your knowledge of food to ensure you are confident when answering customer questions, confident to ask your manager if there is something you don’t know on the menu and really add to your professionalism.

This online course is CPD Certified and endorsed by the Institute of Hospitality.

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Innovation: Encourage Innovation

This online course will guide you to create an innovation mindset in your workplace as well as some techniques to get your team to come forward with ideas.

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Stroke - CPD Certified

This online course is designed for those working within the Health and Social Care sector who require level 2 training in Stroke Awareness.

By the successful completion of this course the learner will have gained an understanding and awareness of what a stroke is, the types of stroke, how to recognise and respond to symptoms of a stroke and supporting individuals who have been affected by stroke.

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Safeguarding Adults (Awareness) - for Health and Social Care - Certified by CPD

Get a grip of the basic principles of safeguarding for adults with this short course aimed at health and social care professionals.

Whatever your role, it’s important you understand how to recognise and prevent abuse of vulnerable adults.

This course demonstrates how, plus much more.

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Business Marketing Strategies

In this online training course on marketing strategies, Andy Hanselman the course tutor explores how winning 3D Businesses make their marketing work and introduces the principles of modern, effective marketing in today’s crowded markets. By blowing away the ‘buzzwords’ and ‘myths’ of marketing (this is not about ‘advertising’ or ‘hype’) he will help you take a serious look at your approach to finding, attracting and keeping the customers you want, identify ways to do it better, and vitally, help you apply them to your business.

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Introduction to Continuous Improvement

Price is per online user of this course. Applicable VAT will be added.

In this online course you will be introduced to the basics of continuous improvement, as well as the benefits that can come from using it.

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Sales Skills - ISM endorsed

Price is per online user of this course. Applicable VAT will be added.

This Online Sales Skills Series provides a great learning experience for people who want to develop, or refresh the core skills of B2B selling.

The series features six courses that take you on a journey that covers setting appointments, effective and advanced questions, selling benefits, closing the sale and managing objections. Nine hours of learning that provides a great learning experience for new sales people and the opportunity to refresh skills for the more experienced.

Each ISM endorsed online course features:

  • A learning experience that will take you through a series of 6 interactive learning modules featuring interactive learning, challenges, quizzes and a personal record of your work
  • A business simulation that provides you with a wonderful opportunity to test the learning and decide how you will apply it in your personal role. In a virtual environment you will take on the role of a sales person and be provided with business information, customer inputs and support from your line manager, then challenged to make decisions that will test your learning. Once you have completed the simulation you will receive feedback on each decision and a personal score card that covers each of the core learning areas.

The Sales Skills Series is Essential online learning for anyone involved in selling, communicating and influencing. If you have targets to achieve, sales to make and competitors to bet, then this is a must experience.

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Keeping Safe During COVID-19: Manufacturing

Price is per online user of this course.  Applicable VAT will be added.

This online course explores how to reduce the chances of spreading COVID-19 in your workplace.  This course focuses on what learners can do to help protect themselves and others from COVID-19 in manufacturing environments.

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Effective Coaching Skills - CMI and CPD Accredited

Price is per online user of this course. Applicable VAT will be added.

This accredited online session has been created by expert trainers to enable busy managers to improve their effectiveness. It is part of the wider CMI-endorsed “Management Skills Award” (see below) and can also be used as a “stand alone” module for training for this specific topic. The course uses engaging, interactive e-learning which is delivered at at a brisk pace; ensuring that the full session can be completed in 20 to 25 minutes.

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Document and Record Keeping - CPD Certified

This online course is designed for those working within the Health and Social Care sector who require level 2 training in Document and Record Keeping.

By the successful completion of this course the learner will have gained an understanding and awareness of Document and Record Keeping in-line with national guidance and understand best practices in regards to this.

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Food and Drink Safety Awareness Course

This Food and Drink Safety Awareness online course is not a level 2 qualification module but not all your staff need a formal qualification. Food Hygiene regulations allow staff other than key food handlers ie: chefs, to be trained ‘to the needs of the job’.  This is an interactive module and is designed specifically for food and drink service staff and uses examples of both areas throughout. Consider using Allergy Aware with this module for all round knowledge.

This online course is CPD Certified and endorsed by the Institute of Hospitality.

See below for further information.

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