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Description
The Government recently published their Disability Strategy calling on all businesses, including hospitality, to review their inclusive policies and increase staff training to ensure customers with disabilities feel valued.
It has been estimated that the hospitality sector could be risking around £1.8bn a month in sales. This is mainly attributed to “poor service delivery” caused by a lack of understanding of the needs of customers with disabilities and leading to a failure in anticipation.
Who is this disability awareness course for?
Designed for all operational ‘front-facing’ hotel staff to develop their knowledge and skills and increase awareness of legal implications of disability discrimination.
Institute of Hospitality
This online course is endorsed by the Institute of Hospitality (IoH). The IoH is the leading professional body for hospitality professionals. They promote professionalism in the hospitality industry through lifelong learning.
A CPD Certified Online Course
This online course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure the integrity and quality by the CPD Certification Service.
Learning objectives
Completion of this CPD Certified online course on being disability aware in the hospitality industry will:
- Increase awareness of how disability discrimination can occur
- Identify ways to ensure customers with disabilities feel welcome
- Deliver great customer service for customers with different disabilities
Entry requirements
There are no entry requirements.
