Description

General Safety Aware for Operational Teams looks at key safety factors across multi departments. However, we recognise that each department has its own unique safe working practices and we provide tailored versions of this course specifically for Housekeeping, Front Office and Administration, Health Club and Spa, Greenkeeping and Grounds, and Maintenance.

Topics in this online course include: developing team members understanding of their H&S responsibilities and how other people are involved along with how risk assessments are used. Key safe working practices such as preventing slipping and tripping, managing spills, handling electrical equipment, following the broken glass procedure, understanding the implications of lone working, as well as identifying key risks in F&B, Housekeeping and Front Office and Administration areas including handling knives and working safely with computers. Safe appearance is discussed and the importance of washing hands, when, where and how.  Finally, the course outlines protocols for reporting accidents, the importance of documenting near misses and the appropriate responses to accidents including the location of first aid supplies.

What are the key benefits of this General Safety for Operational Teams online course?

• Learners will be fully aware of their safety responsibilities
• Understand the importance of using risk assessments
• Identify key risks in hospitality
• Reference a H&S committee
• Increase awareness of risks including electrical, gas, broken glass, using hot equipment, carrying trays, sharps, waste disposal and lone working and actions to take to minimise risk
• Know the correct procedure for handling knives and cutting safely
• Be aware of a range of housekeeping risks and actions to minimise risk
• Be aware of the potential risks of using computers and working in offices and know how to prevent these occuring
• Understand the importance of following safety procedures
• Action correct hand washing procedures
• Be infection aware
• Know why reporting accidents is important and how to do this correctly
• Understand how to behave if an accident occurs

The course is delivered fully online and is split into four  highly interactive sections. Learners will engage with case studies, questions, and activities that use real hospitality situations and finish with a quiz to ensure points are remembered and understood. The module may be completed in short sections over a period of time or all at one go!  In addition, there are links to websites and documents that can be used to research further learning.

Sections include:

• Responsibilities for health and safety at work
• Potential risks
• Safe working practices across all departments
• Reporting accidents

Institute of Hospitality

This online course is endorsed by the Institute of Hospitality (IoH). The IoH is the leading professional body for hospitality professionals.  They promote professionalism in the hospitality industry through lifelong learning.

For a full Hospitality safety training programme, we recommend learners also consider these additional courses Safe Handling of Chemicals Hazardous Substances in Hospitality (UK COSHH regulations) and Safe Lifting, Carrying and Moving in Hospitality.